PDS is one of our valued customers with whom we have a fantastic partnership.
PDS In Partnership With Van Monkey.
Van Monkey is a fleet and finance provider for businesses across the UK. Van Monkey provides and maintains fleet vehicles for PDS. Carl Smith, Managing Director of Van Monkey, has a wealth of knowledge in the fleet vehicle sector after more than 15 years of
experience.
Sean at PDS explained…
Sean at PDS explained that he had contacted a variety of fleet vehicle specialists when making the venture into the last-mile delivery service. However, Sean was not able to build a business partnership that satisfied the same levels of trust and faith that he wanted his clients to have with PDS.
“The passion and desire are what we got from Van Monkey and that’s what we needed for the partnership to work.”
In the same vein, the partnership between the two businesses was initialised by Carl and Sean sitting in Sean’s office for two hours, Sean said,
“We just chatted, nothing about vans, but I knew that was whom I wanted to do business with.”
When PDS was working with the hot tub company to deliver to consumers, they realised to fulfill the client’s needs they needed a bespoke vehicle. Van Monkey was able to supply this as a direct request from Sean to Carl,
“that allowed us to effectively deliver our promise to our client.”
The ethos at Van Monkey aligns with the values of PDS, complaints have to be met head-on.
“If ever I have a problem, I ring Carl and we have a chat- because I know it is going to be sorted.”
It is important to know that if something does go wrong, the business partnership will allow for an open and direct conversation to lead to a solution. The way PDS do their business bases on Sean’s simple principle,
“We work backward from the client and that is what makes us such a good fit with Van Monkey.”
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