Complaints Procedure

Our Commitment

At Van Monkey Limited our aim is to provide you with excellent customer service. If we fail to meet your expectations, we will always put things right as quickly as possible. In any event mistakes, can happen and if they do we always act to resolve an issue as promptly as we can to everyone’s mutual satisfaction.

If you have a complaint

We would look at a complaint being any expression of dissatisfaction, whether oral or written and whether justified or not. We always take customer feedback seriously no matter what the circumstances and if we can resolve an issue we will make every effort to do so.

To help us deal with your complaint in the most efficient way possible it would be helpful if you could follow the process outlined below and provide us with as much information as possible at the earliest possible stage

You can notify us of your complaint via the following channels

In writing to: Van Monkey Limited, 7 The Hayes, Lye, Stourbridge, DY9 8NX

Telephone: 01384 279471 Email: